At DeKalb Medical, we are proud of our culture. We are flexible and understanding, focused on supportive teamwork and collaboration. We value our employees and the knowledge they bring to our organization. Through nursing shared governance, leadership training and staff nurse representatives on various committees, DeKalb Medical involves our employees in our decision-making processes.
Our leadership takes pride in their open-door policy and they make themselves available to our staff whenever they are needed – whether the need is patient-related, an idea for process improvement or simply the need to talk to someone.
Because we believe customer service excellence sets up apart from other healthcare organizations, we ask our employees to commit to service excellence standards. These include appearance, accessibility, courtesy, competency, dignity, flexibility, security and performance. It's just another way we ensure that we are providing excellent care in every possible way to the patients we serve, to each other and to our community.